Frequently Asked Questions

Returns can be made within 30 days of your purchase date. Please choose your rings carefully as we do not offer refunds for change of mind. If you would like to return an item, we offer exchanges or a store credit. Customers are eligible for one (1) return per order (including store credit re-orders).

Once an order has been placed we are unable to alter, change or cancel it.

Extra discounts cannot be redeemed for products already discounted and/or on sale (this includes but is not limited to welcome discounts, abandoned cart discounts, Club Billie Jo discounts and more).

Discounts cannot be used in conjunction with any other offer and cannot be applied to any previous orders.

For help with sizing, please visit our Sizing page. Alternatively, you can order one of our free ring sizer here.

Yes! Billie Jo jewellery is water proof, sweat proof and ocean proof.

However, please be wary that your hand may shrink when they are in colder temperatures, so there is a chance that it might fall-off!

No! All of our jewellery is 925 sterling silver which means your jewellery will not tarnish or deteriorate over time. However, they can oxidise when they come in to contact with harsh chemicals, which can be fixed with a quick rub from our Billie Jo polish cloth (included in all orders).

We offer up to 30 days to exchange your ring if it doesn't fit! Head to our Returns & Exchanges page to learn more.

Shipping & Returns

All orders are currently shipped from our warehouse in Gold Coast, Australia.

Once your order has been dispatched we will send you an email with your tracking information. All of our parcels are shipped with Australia Post and can be tracked via their website.

If you haven’t received your tracking details, please get in touch with our team by emailing

Club Billie Jo

Club Billie Jo is a hub for our community! It's where you can earn rewards, be featured in our media, get exclusive news and more.

Get access to our exclusive close friends Instagram list, and join our loyalty program to unlock rewards including discounts and free exclusive merch.

You’ll be the first to learn about collaborations, see new collections and have your say. This is where you can get involved in the nitty gritty of Billie Jo and become a part of our journey!