You can exchange for the same item in a different size or swap it for a different style. If there’s a price difference, you’ll either be charged or issued store credit.

Exchanges are based on stock availability. If the size you’re requesting is sold out, we suggesting opting for a store credit.

Unfortunately we can’t hold stock for exchanges. If the item sells out before your return arrives, you’ll be issued store credit (minus shipping, shipping protection, and gift wrap costs, if applicable).

To avoid missing out, we recommend sending your return as soon as possible.

As soon as you lodge an instant exchange, your replacement item will be shipped within 24 hours Monday - Friday.

You’ll then have 7 days to send your return. If your return isn’t scanned as “in transit” by the postal carrier within that timeframe, you’ll be charged for the item(s).

All returned items must be unworn, undamaged, and in original condition. If your return shows signs of wear or damage, you’ll be charged for the item(s).

Store credits are issued as a electronic gift card and are valid for 3 years from the date of issue. They cannot be refunded for cash.

Please note: store credit excludes original shipping fees, shipping protection, and gift wrap costs.

We do not offer refunds for change of mind due to the handmade nature of our jewellery.

Each piece is made in small batches with care, so we ask that you choose carefully before placing your order. If you change your mind, you're welcome to request an exchange or store credit, provided your item meets our return conditions.

If your item arrives damaged or faulty, please lodge a return request through our returns portal and select the reason as "damaged item" so our team can assist you promptly.

All Billie Jo pieces come with a 1-year warranty from the date of purchase.

The warranty covers manufacturing faults only. To assess eligibility, the item must be returned to us for inspection. If your item is lost or has been modified or repaired by a third party, the warranty is void.

Our warranty does not cover:

• Loss or theft
• Changes in appearance or gradual wear
• Damage from improper use, storage, or handling
  

Repairs or replacements are offered at the discretion of Billie Jo.

Personalised pieces are made just for you, which means we’re unable to resell or repurpose them. For this reason, all personalised items are final sale and cannot be returned or exchanged.

This includes any piece that has been engraved, stamped, or customised. Please double-check your personalisation details carefully before placing your order.

We’re only human. Mistakes can happen.

• If you’ve received the wrong item, please lodge a return through our returns portal and select the reason as "incorrect item".
• If something is missing from your order, email us at hello@billiejo.com.au with your order number so we can sort it out quickly.
  

Be sure to include a photo of the item you received if it’s incorrect. That helps us get the right piece to you as quickly as possible

For all international returns, please email hello@billiejo.com.au to start the process.

Be sure to include your full name, order number, and email address inside your return parcel so we can identify your order when it arrives at HQ.

Please note: any international exchange or store credit orders will be shipped via Australia Post.

Duties, taxes, and VAT are non-refundable on international returns.

If your parcel is returned to us as ‘Return to Sender’, Australia Post charges us a $15 fee. We simply pass that on, plus standard shipping fees, as the order will need to be sent out again. We don’t add anything extra, just what it costs us to get it back to you.