• FREE Standard Shipping on orders over $200 AUD
• FREE Express Shipping on orders over $350 AUD

Orders under free shipping thresholds are a flat rate charge of:
• Standard - $8.99 AUD
• Express - $12.99 AUD

ESTIMATED SHIPPING TIMES:
• Express Post: 1–3 business days (once shipped)
• Standard Post: 2–7 business days (once shipped)

All orders are sent via Australia Post.

• FREE DHL Express on orders over $100 USD

• Orders under $100 USD – flat rate shipping of $15 USD

DHL Express usually delivers in 3–6 business days.

If you're in a rural area, we’ll send your order via AusPost Express, which may take 4–8 business days.

• FREE DHL Express on orders over £100 GBP

• Orders under £100 GBP – flat rate shipping of £15 GBP

DHL delivery typically takes 3–6 business days

If you're in a rural area, your order will be sent via AusPost Express, which may take 4–8 business days.

• FREE DHL Express on orders over $100 USD

• Orders under $100 USD – flat rate shipping of $15 USD

DHL Express usually delivers in 3–8 business days.

If you're in a rural area, we’ll send your order via AusPost Express, which may take 4–12 business days.

We offer two options: AusPost and DHL Express.

AusPost Standard Shipping:
• Orders under $200 NZD – $12 NZD
• Orders over $200 NZD – FREE

DHL Express:
• Flat rate – $22 NZD

Estimated delivery: 3–12 business days, depending on location and service chosen.

• FREE DHL Express on orders over $100 USD

• Orders under $100 USD – flat rate shipping of $15 USD

DHL Express usually delivers in 3–8 business days.

If you're in a rural area, we’ll send your order via AusPost Express, which may take 4–12 business days.

Please note: all customs charges, taxes, and VAT are the responsibility of the receiver. These fees are not included in your order total or shipping cost.

Billie Jo is not liable for any international customs or import charges. We also don’t offer refunds if you choose not to pay these fees once your order arrives.

If you’re unsure what charges may apply, it’s best to check with your local customs office before placing your order.

Claims for packages presumed to be lost by the courier, where the status is not “delivered” must be filed no sooner than 10 days after the last checkpoint for domestic shipments (and 10 days for international shipments, but not later than 30 days from the last checkpoint).

Claims for packages marked by the courier as “delivered” must be filed within 5 days from the date and time shown by the courier as delivered.

Sometimes couriers cannot deliver the customer’s package due to the customer providing an invalid or undeliverable address or refusing a delivery. At this point, the courier will usually return the package to Billie Jo. The customer’s package is not actually lost, thus Billie Jo Shipping Protection does not cover this.

Billie Jo Shipping Protection covers the customer’s order if the package gets lost in transit back to us. Claim Reporting timeframes apply.

If the customer inputs the correct address at checkout and the package is delivered to the wrong address, this is considered lost, and we will replace the order on behalf of the customer. As this is an error by the courier, a claim will need to be raised with the courier by the customer.

If the customer inputs the wrong address at the time of order, Billie Jo Shipping Protection will not cover this.

Billie Jo Shipping Protection will not cover a customer’s order if it is stuck in international borders/customs.

Order issues for packages marked "delivered" yet not received are considered as stolen and must be filed within 5 days of the “delivered” date. This ensures it was not mis-delivered or easily found around the premises.

• Billie Jo Shipping Protection will not cover a customer changing their mind about the order/item etc.
• Billie Jo Shipping Protection does not cover delays in shipping times.