Shipping & Delivery

For information about our shipping and delivery processes please read the information below.

Processing Time

We aim to dispatch all orders within 24 hours of purchasing during business days, however processing may take up to 48 hours during peak periods. Our team will always work promptly to get your Billie Jo pieces out to you as soon as possible.

Shipping within Australia 

- Free standard shipping Australia wide (3-10 business days)
- $10.00 Express shipping Australia wide (1-3 business days)

    Please note, these times are a guide and dependent on your delivery location. For the most up to date information, please visit the Australia Post website.

    Proof of delivery
    Delivery carriers are not enforcing signature on delivery due to social distancing practices. We are unable to guarantee we can provide proof of delivery.

    International shipping

    - $15.00 standard shipping (9-25 business days depending on destination country)
    - $30 express shipping (6-15 business days depending on destination country)

        Standard delivery to New Zealand customers takes 6-12 business days. 

        Please note, due to customs delays and other factors outside of our control, orders may take longer to arrive.

        The prices quoted on our website do not include local sales taxes or import duties which may be charged to your purchase upon entry to your country. For further information, please contact your local customs office. As the receiver, you are responsible for any duties and taxes charged by your country. Billie Jo is not liable for these costs. 

        All of our prices are in Australian dollars (AUD).

        COVID-19 Shipping Update

        Parcels may be delayed for both domestic and international destinations due to COVID-19 restrictions.